Limited Warranty

Keywest Technology TotalCARE Warranty Statement

Keywest Technology, Inc. warrants all non-MediaXtreme Keywest Technology products to be free from defects in material and workmanship for a period of two years from the original date of purchase. All MediaXtreme products include a full TotalCARE warranty for the period of one year.

At its option, Keywest Technology will repair or replace at no charge any Keywest Technology product which proves to be defective within such warranty period. This limited warranty shall not apply if the product has been damaged by unreasonable use, accident, negligence, service or by any other causes unrelated to defective materials or workmanship.

To receive in-warranty service, a defective product must be delivered to Keywest Technology no later than 30-days after the end of the warranty period. The product must be accompanied by proof of date satisfactory to Keywest Technology and by a Return Material Authorization Number (RMA) issued by Keywest Technology. For an RMA number and the location of the nearest authorized service center contact Keywest Technology, Inc. at 14563 W. 96th Terrace, Lenexa, Kansas 66215, 913-492-4666, or www.keywesttechnology.com. Purchasers are responsible for all delivery costs or shipping charges to return any defective Keywest Technology product under this warranty policy (with the exception noted in the Return Policy)—Keywest Technology will be responsible for shipping fees after repair or replacement and will utilize ground shipping services for equipment shipment back to the purchaser. Any product returned to Keywest Technology must be packaged securely using the original packing materials. Keywest Technology recommends insurance for replacement value as Keywest Technology assumes no liability for any loss or damage occurring during shipment.

Except for the stated warranty above, Keywest Technology makes no other warranties, expressed or implied, with respect to the Keywest Technology products. All implied warranties, including those of merchantability and fitness for a particular purpose are limited to the duration of the expressed warranty set forth above.

The limited warranty set forth above constitutes the sole and exclusive remedy of the original purchaser with respect to any defective Keywest Technology product and is in lieu of all other obligations or liabilities of Keywest Technology. In no event shall Keywest Technology be held liable for any costs of procurement of substitute goods, loss of profits, or any consequential, incidental, and/or other damages of any kind resulting from a breach of any applicable express or implied warranty, breach of any obligation arising from a breach of warranty, or otherwise with respect to the manufacture and sale of any Keywest Technology product, whether or not Keywest Technology has been advised of the possibility of such loss or damage. This limited warranty gives the purchaser specific legal rights who may also have other rights that vary from state to state. Some states do not allow limitations on implied warranty durations and/or do not allow the exclusion of incidental or consequential damages.

Keywest Technology Return Policy
Keywest Technology products may be returned within 30-days from purchase without question or cause. Items within 30-days to 90-days from date of purchase may be returned with a 30% restocking fee. In all cases shipping charges are the customer’s responsibilities as well as any charges to return the product to its original condition (costs will be withheld from any purchase refunds). Returns after 90 days are not accepted. All returned products must have a valid RMA number clearly marked on the package. Deliveries without a visible RMA number will be refused. To receive an RMA number please call 913-492-4666 Monday- Friday 9:00 AM to 5:00 PM Central Time (USA). RMA numbers will only be issued after troubleshooting and technician/engineer authorization.

Keywest Technology Repair and Exchange Policy
Within 14-days of date of purchase, Keywest Technology will exchange defective units at no cost to the customer. Keywest Technology technicians and engineers may authorize RMA for exchange under this clause only after reasonable technical support efforts to resolve the issue. Units within 15 days to 30 days of date of purchase may be exchanged or repaired at Keywest Technology’s discretion. Units within 31 days to 2 years of date of purchase will be repaired under warranty (see warranty statement for details). Any product outside of 2 years from date of purchase will be processed as non-warranty repair. For TotalCARE and other extended warranty programs contact a Keywest Technology sales representative or your local dealer.

Documentation
Every reasonable effort has been made to ensure that Keywest Technology product manuals and promotional materials accurately describe Keywest Technology product specifications and capabilities at the time of publication. However, because of ongoing improvements and development, Keywest Technology cannot guarantee the accuracy of printed materials after the date of publication and disclaims any liability for changes, errors or omissions.

Technical Support
Technical support is part of Keywest Technology's TotalCARE warranty. All TotalCARE support is FREE for the two-year warranty period of your non-MediaXtreme Keywest Technology product and for the one-year period of your MediaXtreme product warranty, including telephone technical support at 800-331-2019 (USA) or +01-913-492-4666 outside the United States and Canada. Extended coverage beyond the standard warranty is available for a nominal fee. The TotalCARE Support Center is accessible 24-hour, 7-days-per-week and is available by at-least one of several means—follow the recorded messages posted at the normal TotalCare phone numbers listed above for after-hours support. For other means of electronic support, Keywest Technology uses all popular Instant Message applications--ask us a question for a quick response during tech support hours:

AIM: Keywest_Xtreme
Yahoo: Media_Xtreme
MSN: This email address is being protected from spam bots, you need Javascript enabled to view it
ICQ: 113986832
Email: This email address is being protected from spam bots, you need Javascript enabled to view it

Web Support: Sometimes tech issues may need additional support. Our application engineers have WebEx in their toolbox and can host a live session with you right over your own computer.

Live Chat: Keywest Technology TotalCARE includes live chat during regular business hours to support any technical related issues. This service can be accessed from the "Chat with an Expert" link.

Email Support: Email remains a popular way to communicate with tech support at Keywest Technology. According to your needs, attachments are added to provide you with software patches, instructions, or informative brochures that will resolve your issues, often on the same day. Email ( This email address is being protected from spam bots, you need Javascript enabled to view it ).

Out of Warranty Support
Telephone support is not provided free of charge after the warranty period has expired. Non-voice electronic means of support are provided free of charge after the warranty period (chat, IM, email). (*This policy is subject to change at the discretion of Keywest Technology and without prior notice*).

Out of warranty Big Voodoo or Little Voodoo Products (all products with “BV” or “LV” part numbers): $195 base charge. Includes three hours of labor and minor parts. Major parts and extended time are extra.

Out of warranty MX3, Keywest Technology manufactured Star-8, Keywest Technology manufactured LogoSTAR, Keywest Technology manufactured 800 Series: $295 base charge. Includes three hours of labor and minor parts. Major parts and extended time are extra.

Out of warranty MX1, MX5, MX7, MCS, Gizmo, Protector, DEVIS, SARMU, StarMU, Feral Products, Video Data Systems manufactured LogoSTAR, Video Data Systems manufactured Star-8, Video Data Systems manufactured 800 Series, QS440, E422SX, A422SX: $345 base charge. Includes three hours of labor and minor parts. Major parts and extended time are extra.

Out of warranty DC1, Vidstar, C-100, LC/MC422, FLIR/Post-Processor, MV-22 Processor and all others: $445 base charge. Include three hours of labor and minor parts. Major parts and extended time are extra.

Payment Terms
Standard payment terms are full or partial payment prior to shipment, collect on delivery (COD), or net-thirty (30) days from date of invoice. To obtain Net-30 terms, an application for credit must be submitted to, and approved by, Keywest Technology’s Credit Department. Should a credit account be granted, all decisions with respect to the extension or continuation of the account shall be at the sole discretion of Keywest. Invoices are due and payable to its main office in Lenexa, Kansas. All invoices not paid when due shall carry a late payment charge of 1 ½ % per month. Should an account be placed in the hands of an attorney or agency for collection, the purchaser shall be liable for reasonable attorney or collection fees along with all costs incurred in the collection of the indebtedness. The laws of the State of Kansas apply to all transactions and disputes that may arise. Any litigation for the collection of indebtedness shall be brought in the District Court of Johnson County Kansas where proper venue shall lie.

Shipment and Delivery Terms
Delivery dates quoted by Keywest Technology are best estimates and are not guarantees of delivery by such date. Keywest Technology will use its best efforts to comply with such dates but shall not be liable for damages or otherwise, nor shall purchasers be relieved of their obligations relating to the purchases from Keywest Technology should Keywest Technology not meet such delivery dates. All prices are F.O.B. Keywest Technology facility. Purchaser is responsible for payment of all freight charges. Title to and risk of loss or damage to products (except title to any software comprised in the products) shall pass to purchaser upon delivery to carrier. Purchaser shall have the responsibility to obtain insurance and to file claims for loss or damage to the products in transit with the carrier or insurance company. In the absence of specific instructions, Keywest Technology will ship by what it deems to be the most appropriate method. In any case, Keywest Technology reserves the right to ship all MediaXtreme products via an air carrier to minimize the risk of damage in shipping.