TotalCARE® Help Desk

Welcome to the TotalCARE support community.  We are here to help you capitalize on the exceptional value and performance that Keywest Technology delivers with every product.

Remember we've got you covered. All TotalCARE support is FREE for the one-year warranty period of your MediaXtreme turnkey system. Extended annual coverage is available for a nominal fee.

 24/7 TotalCARE Support Hours:  (now extended for your convenience!)
Monday 12:00 AM Central Time (UTC-6) to midnight Central Time Friday
Note: Central Daylight Savings Time (UTC-5) in effect the second Sunday in March and ends on the first Sunday in November.

Weekday Support:  Monday thru Friday anytime day or night
Puts you in touch with skilled application engineers.
United States Support: Call 800-331-2019  anytime Monday thru Friday
International Support: Call +1-913-492-4666 anytime Monday thru Friday (note UTC support hours)
Note: On weekends, call above support numbers for alternate numbers. 

The following TotalCARE support is available during our weekday hours of 9 to 5 UTC-6):

TotalCARE Online Tech Support Keywest Technology uses all popular IM programs so you can ask us a question for a quick response during tech support hours. 

• AIM: KeywestXtreme
• Yahoo: media_xtreme
• MSN: This email address is being protected from spam bots, you need Javascript enabled to view it
• ICQ: 113986832
• Skype: Keywest_Technology_Support
• Email: This email address is being protected from spam bots, you need Javascript enabled to view it

TotalCARE 800-331-2019 Phone Number Support
Have a question about your MediaXtreme? Keywest Technology has highly skilled application engineers who can assist in IT, CG, and scheduling issues if they arise. Our 800 phone service gives you the convenience of a quick answer during our support hours. 

TotalCARE Interactive Web Support
Sometimes tech issues may need additional support. Our application engineers have WebEx in their toolbox and can host a live session with you right over your own computer.

TotalCARE Live Chat
Keywest Technology TotalCARE includes live chat during regular business hours to support any technical related issues. This service can be accessed from the "Chat with an Expert" link.

TotalCARE Email Support
Email remains a popular way to communicate with tech support at Keywest Technology. According to your needs, attachments are added to provide you with software patches, instructions, or informative brochures that will resolve your issues, often on the same day. Email: This email address is being protected from spam bots, you need Javascript enabled to view it