About TotalCARE®

Holiday Announcement!

Keywest Technology will be closed Friday, July 3rd through Monday, July 6th, to celebrate the Independence Day holiday with our families and friends. We will resume normal business hours Tuesday, July 7th.

TotalCARE® is our no-worry warranty. It comes standard with Keywest turnkey systems, which includes LogoSTAR-300, HD-Video POD and MediaXtreme Broadcast series. TotalCARE coverage for turnkey systems include hardware warranty, software maintenance and our unsurpassed comprehensive support for one-full year.  Optionally, TotalCARE can be added to our digital signage software as an annual maintenance/support contract. Now you know why we say, "technically, it's a day at the beach." 

Access Downloads, Troubleshooting and FAQs by clicking here!

Go to TotalCARE Help Desk for customer service contact options.

Extend TotalCARE on Keywest Digital Signage Software
Beyond the initial 90 days of factory support, Keywest digital signage clients can easily add our TotalCARE software maintenance and support for up to five years. All MediaZone, InfoZone and MediaXtreme Interactive products can be diagnosed and maintained remotely through an IP connection. A broadband connection with Internet access is required.  Please contact us for a multi-unit discount and quote. 

Extend TotalCARE on Keywest Turnkey Broadcast Systems
Product hardware warranty, software maintenance and customer support can be extended beyond the initial one-year warranty period for up to five years. All MediaXtreme Broadcast and LogoSTAR-300 products can be diagnosed and maintained remotely through an IP connection. A broadband connection with Internet access is required. If you have multiple products, please contact us for a multi-unit discount and quote.

TotalCARE Includes All These Benefits:

Phone Support:  Monday thru Friday anytime day or night
Puts you in touch with skilled application engineers.
United States: Call 800-331-2019  anytime Monday thru Friday
International Support: Call +1-913-492-4666 anytime Monday thru Friday
Note: On weekends and evenings, call above support numbers for alternate numbers. 

The following TotalCARE support is available during our weekday hours of 9 to 5 (UTC-6): 

Interactive Web Support and Training:  Request Support Now
Using WebEx, Keywest application engineers can host a live support and/or training sessions right on customers’ own computers. Available during weekday hours.

Online Messaging:  Go to TotalCARE Help Desk
Use any popular Internet messaging program to receive near instant response during tech support hours. Available during weekday hours.

Live Chat:  Chat Now
Access a live chat with a technical support expert directly from Keywest Technology’s home page. Available during weekday hours.

Email Support: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Depending on a customer’s needs, Keywest Technology can email software revisions, patches and updates. Available during weekday hours.

Software Maintenace and Updates: Learn More Now
Inclusive with TotalCARE support are software updates and patches.