About TotalCARE®

TotalCARE is our no-worry warranty. It comes standard with every MediaXtreme turnkey system. TotalCARE coverage includes hardware, software and our unsurpassed 24/7 support for one-full year.

Extended Warranties and 24/7 Support with TotalCARE
Product warranties and our caring customer support that are part of TotalCARE can be extended beyond the initial one-year warranty period for up to five years. All MediaXtreme Broadcast and Digital Signage products can be diagnosed and maintained remotely through an IP connection. A broadband connection is required. 

Keywest Technology's TotalCARE warranty provides 24/7 support with all purchases made through authorized Keywest Technology resellers.

24/7 TotalCARE Support Hours:  (now extended for your convenience!)
Monday 12:00 AM Central Time (UTC-6) to midnight Central Time Friday
Note: Central Daylight Savings Time (UTC-5) in effect the second Sunday in March and ends on the first Sunday in November.

Weekday Support:  Monday thru Friday anytime day or night
Puts you in touch with skilled application engineers.
United States Support: Call 800-331-2019  anytime Monday thru Friday
International Support: Call +1-913-492-4666 anytime Monday thru Friday (note UTC support hours)
Note: On weekends, call above support numbers for alternate numbers. 

Interactive Web Support and Training:  Request Support Now
Using WebEx, Keywest application engineers can host a live support and/or training sessions right on customers’ own computers. Available during weekday hours.

Online Messaging:  Go to TotalCARE Help Desk
Use any popular Internet messaging program to receive near instant response during tech support hours. Available during weekday hours.

Live Chat:  Chat Now
Access a live chat with a technical support expert directly from Keywest Technology’s home page. Available during weekday hours

Email Support: This email address is being protected from spam bots, you need Javascript enabled to view it
Depending on a customer’s needs, Keywest Technology can email software revisions, patches and updates. Available during weekday hours

Now you know why we say, "technically, it's a day at the beach."